Launch Potato

Customer Success Coordinator

Full-Time in Delray Beach, FL - Remote OK - Associate - Sales


As a Customer Success Coordinator on the FinanceBuzz Sales & Accounts team, you'll be exposed to a variety of different verticals and brands supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.


  • Learn and thoroughly understand Launch Potato’s business models and objectives
  • Interact with clients daily via phone and email for tactical requests. Develop, maintain and extend relationships with your portfolio of clients.
  • Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
  • Utilize analytics tools for client reporting
  • AdHoc performance analysis of advertiser offer performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs
  • Assist with on-boarding of FBZ advertisers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch
  • Troubleshoot tracking issues and help resolve discrepancies
  • CRM and Task Management Data Entry
  • Ensure all offer updates, payout changes, tracking changes are facilitated internally in a timely manner
  • Assist with Client or Internal Billing Questions, Investigate and Troubleshoot tracking/billing Discrepancies, Assist with Finalizing Monthly Client Ad Spend
  • Assist the Editorial team with Advertiser Content Approval
  • Liaise with finance, operations and legal teams on project and client needs
  • Support day‐to‐day client interactions and support Account Management in the cross‐selling and up-selling of existing advertisers
  • Drive towards gross profit target by uncovering incremental spend or budgets that are under fulfilled
  • Work within a team environment, but balance priorities and manage workload independently


  • 2+ years of experience as an account coordinator or account manager in the digital marketing space
  • Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and presentations.
  • Past CRM management & organization is a plus
  • Content marketing experience a plus
  • Must be detail-oriented, organized, and self-motivated
  • Familiarity with tracking integration, server to server post backs, or iframe and javascript pixels
  • Available to travel; approximately 1x month


Founded in 2014 with no external investment, Launch Potato has grown into a leading connector of advertisers to qualified customers. Most recently, honored as an Inc. Best Place to Work & Inc. Fastest Growing Company for the second time, a winner of the SFBJ Best Place to Work Award, and Florida Trend Best Place to Work.

Launch Potato is South Florida's fastest-growing media company solving complex problems using smart marketing, excellent engineering, data science, and fun! Our portfolio of category-leading direct-to-consumer brands attracts millions of users.

While our headquarters is in vibrant downtown Delray Beach, Florida, we have a unique, international team distributed across several countries and are a pioneering advocate of remote work. Check out the perks here! From Day One, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Want to make your impact in a profitable, high-growth company? Apply now!